Need a hand with YouLocal? Find quick answers below, or write to us — we read every message.
YouLocal uses your phone number. Enter it, and we send a one-time code by SMS to log you in — no password to remember. We support phone numbers from over 100 countries.
YouLocal is your AI travel concierge, Yori. You can chat with Yori to plan and adapt trips (organised into Travel Spaces), get personalised, locally-grounded suggestions for places nearby, view your stops on a map and get directions, receive real-time disruption alerts for your trip, and book real-world experiences, stays and flights.
Italian, English, German, French and Spanish. You can change the language anytime in Settings.
When you enable it, YouLocal can detect when you arrive at the stops on your trip — including in the background — so Yori can send timely tips and improve your suggestions. You're always in control: turn it off anytime in Settings → Location monitoring (and the separate Visit tracking toggle). On Android, an ongoing notification shows while tracking is active.
Depending on what you opt into: booking confirmations and reminders, "your itinerary is ready", disruption alerts (e.g. flight/weather), and helpful location-based nudges. You can switch each type on or off in Settings → Notifications.
Yes. From an itinerary you can export a PDF and have it emailed to you, in your chosen language, with a download link.
Bookings of real-world experiences, stays and flights are processed securely through our payment provider, Stripe. YouLocal doesn't store your full card details. Cancellation and refund terms are those of the provider you book with.
Open the app, go to your Profile and tap Delete account. This permanently erases your profile, trips, conversations, payment references and connected accounts. The action is immediate and can't be undone.
We collect what's needed to run the service — your phone number and profile, your trips and conversations with Yori, and (only if you enable it) location to power nearby suggestions and visit detection. Data is stored securely on AWS in the EU. See our Privacy Policy for the full picture.
Yes! We're building a community of real local insiders. Use the form on our home page or write to community@youlocal.app.