Need a hand with YouLocal? Find quick answers below, or write to us — we read every message.
YouLocal uses your phone number. Enter it, and we send a one-time code by SMS to log you in — no password to remember.
YouLocal is your AI travel concierge, Yori. You can chat with Yori to plan and adapt trips (organised into Travel Spaces), get personalised, locally-grounded suggestions for places nearby, view your stops on a map and get directions, receive real-time disruption alerts for your trip, and and save the places you want to see.
Italian, English, German, French and Spanish. You can change the language anytime in Settings.
When you enable it, YouLocal can detect when you arrive at the stops on your trip — including in the background — so Yori can send timely tips and improve your suggestions. You're always in control: you can revoke the permission at any time in your phone's own location settings, with immediate effect. On Android, an ongoing notification shows while tracking is active.
Depending on what you opt into: "your itinerary is ready", reminders for your stops, disruption alerts (e.g. flight/weather), and helpful location-based nudges. You can switch each type on or off in Settings → Notifications.
Yes. From an itinerary you can export a PDF and have it emailed to you, in your chosen language, with a download link.
Everything you can buy in YouLocal today is an in-app purchase through Apple or Google: the Explorer and Pro plans, and credit packs. Your payment details stay with Apple or Google — YouLocal never sees your card. Refunds and cancellations are handled from your Apple or Google account. Booking real-world experiences is not part of this version — it is coming soon, and we will announce it when it arrives.
Open the app, go to your Profile and tap Delete account. This permanently erases your profile, trips, conversations, payment references and connected accounts. The action is immediate and can't be undone.
We collect what's needed to run the service — your phone number and profile, your trips and conversations with Yori, and (only if you enable it) location to power nearby suggestions and visit detection. Data is stored securely with our cloud provider in the EU (Frankfurt, Germany). See our Privacy Policy for the full picture.
Yes! We're building a community of real local insiders. Use the form on our home page or write to community@youlocal.app.